Freight shipping with Cargoboard – What you need to know

At deSonna, we understand that shipping large and heavy items can sometimes be a challenge for business customers. That’s why we’ve teamed up with Cargoboard, a leading freight forwarding company, to make the shipping process as simple as possible for you.

On this page, we provide you with all the necessary information and some practical tips on how to handle your freight forwarding with Cargoboard smoothly and efficiently.

The shipping process with Cargoboard

Many of our items, which are classified as bulky goods due to their size or weight, are shipped to your chosen destination via the freight forwarder Cargoboard. Delivery times for freight forwarding depend on the delivery location.

Ordering and collection

Once you have placed your order with deSonna, the collection request is registered with the freight forwarder Cargoboard and the goods are collected.

Tracking

As soon as your goods have left our warehouse, you will receive a tracking number from Cargoboard. You can use this to easily track the status of your delivery online. This gives you peace of mind and the opportunity to actively monitor the delivery process.

Delivery and notification

Once the shipment has arrived in the destination region, Cargoboard will email you to inform you of the scheduled delivery date. This means you always know exactly when to expect your delivery.

Frequently asked questions about courier delivery

Is there a tracking service?

To access Cargoboard’s tracking service, simply visit https://my.cargoboard.com/de/tracking. Here, you can view the status of your shipment by entering your postcode and the tracking number. You will receive the tracking number by email, and we will also be happy to provide it to you on request.

What can I do if I am not at home or at the office when the delivery arrives?

It is possible to authorise Cargoboard to leave the parcel at a designated location. If required, this additional service can be booked through us. As the recipient, you can also book this service directly with the Cargoboard service team.

Can I arrange a delivery date by phone?

Yes, with Cargoboard you can arrange a delivery date by phone. However, this service is only available if it has been booked with Cargoboard. If not, the service can also be booked retrospectively through us. This retrospective booking should be requested at least one day before delivery.

I have a question about the shipment; who can I contact?

Simply use the live chat on the website – alternatively, the Cargoboard service can also be contacted by email (service@cargoboard.com) and by phone. Is delivery to the kerbside included? Delivery to the kerbside is included as standard. This means that the delivery is made to the requested address, but only as far as the kerbside.